Shipping Policy

Thank you for visiting and shopping at Lost Coast Wellness. Following are the terms and conditions that constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
USPS Priority Mail	2-3 business days	As quoted at checkout
DHL *	1-2 business days	Call for price

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses 

Lost Coast Wellness ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Lost Coast Wellness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.)

Damages

If you received your order damaged, please contact the shipment carrier to file a claim.  Save all packaging materials and damaged goods before filing a claim.  Please email support@lostcoastwellnees.com within 48 hours of receiving damaged package. 

States We Do Not Ship To

Iowa, Indiana, South Dakota

International Shipping

We currently do not ship outside the U.S.

Returns & Exchanges

We stand behind our products.  If you are unsatisfied with our products for any reason please contact us at info@lostcoastwellness.com.   We can’t offer you a refund unless there is an error on our end such as an incorrect or defective product.  However, we still want to hear from you.  We are always looking for ways to improve and your input is important to us at Lost Coast Wellness.  

If you have an return because of an error on our end, such as an incorrect or defective product, you will receive a full refund for the item including shipping costs. 

To return products, you must first call us at (707) 986-4182 or email us at support@lostcoastwellness.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product back to us. No returns of any type will be accepted without an RMA number.  Return address will be provided with your RMA number. 

We will provide you with a shipping label to return the item(s) to us.  

Damaged Products

All of our products are tested for quality, and all shipments are carefully inspected. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours of receipt. Please contact us at support@lostcoastwellness.com within that time and provide detailed information regarding any product damaged during shipping. Please include a full description of the damages to the product. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  If you have requested a new product instead of a refund, a tracking email will be sent to you once your new product has shipped. Contact us with any questions.